PLEASE READ THROUGH THESE FAQ'S BEFORE YOU SUBMIT AN EMAIL!
When will my order arrive?
Orders can take anywhere from 1-7 business days depending on your location and USPS operations. You will receive a tracking number via email once your order has been fulfilled.
How does the age verification process work?
We use the FDA compliant www.AgeChecker.net website.
You can find their FAQ page here - https://agechecker.net/faq
*THE NAME ON THE ID USED FOR AGE VERIFICATION MUST MATCH THE NAME OF THE PERSON WE ARE SHIPPING THE PRODUCT TO. IF THE INFORMATION DOES NOT MATCH THE ORDER WILL AUTOMATICALLY BE CANCELED AND REFUNDED. WE TAKE UNDERAGE PURCHASING SERIOUSLY AND WILL NOT MAKE ANY EXCEPTIONS TO THIS POLICY*
What do I do if my order hasn’t arrived on time?
Due to the limited information on our end we advise you to reach out to USPS. If they give you a claim number for a missing package please fill out the form below to send that number over to us. We will help expedite the process and get your order to you ASAP.
When will a particular product be in stock?
We are currently working on a way to alert customers when their favorite device/flavor is back in stock. As of right now we do not have a 100% accurate restocking timeline due to covid protocols and world wide logistical issues.
Do you have a refund policy?
We do NOT have a refund policy. Due to the nature of the products we do not plan on having a refund policy. We DO guarantee our products and have an exchange policy you can see below.
What is your exchange policy?
Due to the nature of our products there will be times where a battery is dead on arrival. We know how frustrating that can be. We guarantee our products 100% and will replace any defective devices that end up in your hands. If it is your first time exchanging product we will send out a replacement immediately so you do not have to wait. *CLEARANCE ITEMS DO NOT QUALIFY*
DISPOSABLES - 30 DAYS FROM RECEIVING PRODUCT
REFILLABLE DEVICES - 90 DAYS FROM RECEIVING PRODUCT
SALTS - NO EXCHANGE POLICY DUE TO HEALTH CONCERNS
Have further questions? We'll get back to you as quick as we can!