Warranty Policy


If YOU PURCHASED PRODUCT ONLINE OR BY PHONE AND WISH TO FILL OUT A WARRANTY CLAIM FOLLOW THE STEPS BELOW

1. Download and print our warranty form

Click the PDF link below to download the warranty form.

Warranty-Form

2. Complete the Warranty Return form

Please include your name, shipping address, telephone number, purchase information, and a brief description of why the product is being returned.

3. Attach proof of purchase & enclose defective product

A receipt or credit card statement showing the location and date of purchase will suffice as proof of purchase.

4. Mail-in a padded envelope

Please include 6 stamps when mailing via the US Postal Service. If you would like tracking information, we recommend that you ship via UPS or FedEx, instead. The Loon is not responsible for product that is not delivered to the address below:

             3021 82nd Lane NE.
             Blaine, MN 55449
 5. Receive your new product!

The Loon will replace your product within 14 days of receipt of the defective product via USPS.

 

 

  Warranty/Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theloonmn@gmail.com and send your item to: 3021 82nd Lane NE Blaine 55449
Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping 
To return your product, you should mail your product to: 3021 82nd Lane NE Blaine 55449
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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