Updated Shipping Policy for The LOON effective 08/01/23

Recent changes to federal regulations have led us to update our company’s policies. Please review the information below to learn more about how this will affect our shipping process.

We understand and sympathize with the fact that these changes will be inconvenient for some customers, however, we ask for your patience and understanding as we catch up with the abnormally high demand for our products created during our recent transitional period.

Placing an order

Customers making an online purchase at theloonmn.com must provide a valid, non-expired ID proving they are aged 21 years or older via our online age verification service AgeChecker.

If an item is out of stock online, it means we do not have any of it in our warehouse. We currently have no way of notifying customers of a restock, and are unable to give an accurate timeline on when any particular item will be restocked if it is out of stock.

Note that we cannot guarantee stock during discount or sale periods. You will be notified via email if an item in your order is out of stock and given the option to either select a replacement or receive a refund for the item(s).

Receiving an order

Customers receiving a shipment from theloonmn.com must be home to provide a valid, non-expired ID proving they are aged 21 years or older that visually matches the person presenting it. ID will be required regardless of apparent age. There will be no exceptions to this; even though your ID has already been verified via AgeChecker, federal law still requires that the person receiving the order have their ID checked as well.

If there is no answer following the first delivery attempt, the order will be canceled and refunded, and the package returned to our warehouse. Our delivery drivers are only on the road 9AM-5PM, Mon-Fri, so please plan accordingly. We understand that this will inconvenience some of our customers, but as of right now it is the only way we will be able to fairly and efficiently fill the amount of orders we are expecting to receive.

Delivery drivers are not able to provide customer service with regards to our products; email us at support@theloonmn.com with any questions related to The LOON or our products.

Delivery drivers are not able to accept returns or exchanges. Please ensure all items and quantities in your cart are correct before checking out. If the product you received is damaged or defective, please contact support@theloonmn.com.

Shipping Locations

Currently, we are only able to ship to the Minneapolis, Minnesota area. Rest assured, we have routed every available resource into finding shipping companies to handle other regions and areas of the country.

We will notify you directly via email once we reopen shipping in the state listed on your LOON account. We are incredibly appreciative of your patience, and look forward to serving you again, ASAP.

In the meantime, please support us by purchasing LOON products from your local vape or smoke shop- if they don’t have any yet, have them reach out to wholesale@theloonmn.com - for both of us!

 

Delivery Unavailable

If no one is unavailable when your package arrives, your order will be returned to our warehouse and refunded immediately once it arrives. Please allow 2-5 business days for your bank to process this refund.

We use 3rd party delivery drivers who are only on the road 9AM-5PM, Mon-Fri, so please plan accordingly. We understand that this will inconvenience some of our customers, but as of right now it is the only way we will be able to fairly and efficiently fill the amount of orders we are expecting to receive.

Exchanges

Due to the current fractured nature of US laws passed related to vaping, we are no longer able to accept ANY exchanges. ANY packages sent to our warehouse will be discarded without opening. 

If you have any questions or issues with your order, please contact us at support@theloonmn.com.

From all of us at The LOON, thank you so much for your continuing and unwavering support through these changes and policy revisions. Trust us when we say that we are just as excited for our return as you are. We appreciate your understanding as we continue into this new era of The LOON.